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When tracking says delivered but the front step is empty

Claire checks a delivery notice at an empty front step; a parcel sits at a similar house across the street.

Claire and her partner have been ordering supplies for a renovation. Drivers usually leave boxes at the front step. When cabinet handles were marked delivered one Tuesday, the step was empty and neither of them had brought the box inside. Claire checked the side entrance, then opened the AIjia front-door recording around the time shown in the tracking update.

No driver appeared at the front step. She checked a wider stretch of the recording, then asked the carrier for its delivery photo. The carrier's photo showed the parcel outside a house across the street with a similar number. The carrier arranged to retrieve and redeliver it.

The footage couldn't show where the parcel went, but it did show that no delivery had been made to their usual front step. Her plug-in camera records continuously when powered, so she could check the stated delivery time even without an alert.

For frequent deliveries, start with the spot drivers actually use. If it's the front step and power is available, AIjia's plug-in camera can give a household a timeline to check when tracking and the doorstep don't match.

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